Success Stories

By 2010, “quality management” mostly meant one thing: hoping a number typed into a spreadsheet three shifts ago was still there when you went looking for it. I was quality manager at a growing fuel cell manufacturer in Sussex, and growth had quietly outpaced the tools we were using to run the factory floor. We…

After 15 years in Quality Management, I left for Southeast Asia with no plan except to stop. I spent 9 months in Thailand doing something I had never really done before: nothing in particular. For the first time in my adult working life, I was genuinely unproductive. I discovered, slowly, reluctantly, and then with some…